Terms & Conditions

Terms & Conditions

Contact Details

We value our commitment and service to you. For more information, suggestions, comments and queries please contact us. You can either email, telephone or write to the following address: Oruç Reis Mah. Koza Plaza A Blok 32. Kat No:124/324 Esenler / İstanbul

Privacy Policy

As a customer you are very important to us. We are committed to your privacy. You can be assured that any and all information collected on this site will be held securely and kept strictly confidential. We will not sell or disclose to any third party organisation, unless required to do so by law. The information you provide us is purely used to process your order and to provide the best possible service, delivery of goods and to contact you if required to fulfill our obligation to you. We will use this information only for our own market research and statistical analysis purposes only. With your consent, Eviza Biscuits Chocolate Food Industry and Trade Joint Company will contact you from time to time via our newsletter informing you about new products, promotions and special offers.

Placing Orders

Placing an order could not be easier, click on any items that you wish to buy. After you have finished your selection you will be asked for a few details that we need to enable us to process your order. Orders can be placed on this site or over the phone. At Eviza Biscuits Chocolate Food Industry and Trade Joint Company  we are dedicated to total satisfaction, but, as all products are hand decorated there may be slight variations on design or colours to those shown on the web site. Products are subject to availability and we reserve the right to withdraw items due to unforeseen circumstances.

Our right to refuse your order

We reserve the right to refuse to accept your order for any reason including, without limitation and whether or not payment has been received by us, if: We have insufficient stock to deliver the goods you have ordered; We do not deliver to your area; or One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we do refuse your order we will notify you by e-mail, and, will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered. Confirmation of Received Orders When you have placed an order a confirmation will be emailed to you. We ask you to check this carefully and if any changes are required please let us know immediately.

International Customers

If Goods are being ordered from outside the UK, import duties and taxes may be incurred once your Goods reach their destination. Eviza Biscuits Chocolate Food Industry and Trade Joint Company is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and Eviza Biscuits Chocolate Food Industry and Trade Joint Company cannot guarantee that the packaging of your Goods will be free of signs of tampering.

Personal Messages

We respect that all personal messages are private. We do not disclose to any third parties. We do, however, reserve the right to reject and withdraw any message we may consider might offend, be racist, abusive, indecent, obscene, menacing or in breach of confidence to the recipient. Your message will be copied as you type it directly. We cannot be held responsible for any spelling or name mistakes so please check all personal messages carefully.

Use of Communications Facilities

When using the enquiry form, or any other System on the Website you should do so in accordance with the following rules: You must not use obscene or vulgar language; You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist; You must not submit Content that is intended to promote or incite violence; It is advised that submissions are made using the English language as we may be unable to moderate any other languages; The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws; You must not impersonate other people, particularly employees and representatives of  Eviza Biscuits Chocolate Food Industry and Trade Joint Company  and You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”. You acknowledge that Eviza Biscuits Chocolate Food Industry and Trade Joint Company  reserves the right to monitor any and all communications made to us or by using our System. You acknowledge that Eviza Biscuits Chocolate Food Industry and Trade Joint Company  may retain copies of any and all communications made to us or using our System.

Changes to Policy

We take great care to ensure our privacy policy is updated as and when necessary. We will continue to review this frequently to obtain the best service we can provide to our customers. Please check our terms and conditions regularly.

Intellectual Property

All Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Eviza Biscuits Chocolate Food Industry and Trade Joint Company  By continuing to use the Website you acknowledge that such material is protected by applicable Turkey and International intellectual property and other laws. Subject to Fair Use of Intellectual Property below, you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Eviza Biscuits Chocolate Food Industry and Trade Joint Company.

Links to Other Websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Eviza Biscuits Chocolate Food Industry and Trade Joint Company. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.